Covered California managers want to put off the start date of their navigator program and get by instead with 16,000 "certified enrollment counselors" and 9,000 to 15,000 certified insurance agents.
Sarah Soto-Taylor, the deputy director of community relations at the state-based exchange, talked about the Navigator program delay Thursday at an exchange board meeting.
The state's navigators, or independent exchange ombudsmen, won't be ready to serve consumers until June 2014, Soto-Taylor said, according to a written version of her presentation.
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Allison Bell
Allison Bell, a senior reporter at ThinkAdvisor and BenefitsPRO, previously was an associate editor at National Underwriter Life & Health. She has a bachelor's degree in economics from Washington University in St. Louis and a master's degree in journalism from the Medill School of Journalism at Northwestern University. She can be reached through X at @Think_Allison.
