Although technology continues to revolutionize the health care industry, personal engagement is what drives patient satisfaction.
"It's clear — patient experience starts with health care workers on the front lines, from the physicians and nurses who provide clinical care to the staff who check people into the hospital and manage billing," according to the 2023 Healthcare Industry Reputation Report. "Positive reviews underscored how much people on the frontlines make a difference in a positive patient experience."
Complete your profile to continue reading and get FREE access to BenefitsPRO, part of your ALM digital membership.
Your access to unlimited BenefitsPRO content isn’t changing.
Once you are an ALM digital member, you’ll receive:
- Critical BenefitsPRO information including cutting edge post-reform success strategies, access to educational webcasts and videos, resources from industry leaders, and informative Newsletters.
- Exclusive discounts on ALM, BenefitsPRO magazine and BenefitsPRO.com events
- Access to other award-winning ALM websites including ThinkAdvisor.com and Law.com
Already have an account? Sign In
© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.
