RYE, N.Y. – A study by Electronic Bill Presentment and Payment firm Mobius Management Systems here shows yet again that most consumers think EBPP is a great idea, but they don't know if their billers offer it. "The lack of adoption has become a sort of self-fulfilling prophesy. I think when billers implement it, they're doing it half-heartedly. Consumers are interested, but they're not aware," said John Joseph, applications specialist for Mobius. According to the survey of 301 consumers, 61% of those ages 25 to 54 thought EBPP was a great idea, but 31% didn't know if any of their billers presented bills online. The numbers are worse by industry. The following is a breakdown of percentage of customers unaware if their biller in a specific industry has EBPP: * 82%, mortgage lenders, * 77%, cable providers, * 74%, utilities, * 62%, telecommunications, * 58%, credit card issuers, * 47%, Internet Service Providers. ISPs ranked first in attracting early adopters of EBPP, with 54% of those consumers who have adopted EBPP saying they pay their ISP with the service. ISPs beat out credit card issuers (47%), and telecommunication firms (40%). "Billers need to think globally and act locally as an individual biller, pushing the service really hard with their customers getting adoption numbers up," said Joseph.
Complete your profile to continue reading and get FREE access to BenefitsPRO, part of your ALM digital membership.
Your access to unlimited BenefitsPRO content isn’t changing.
Once you are an ALM digital member, you’ll receive:
- Breaking benefits news and analysis, on-site and via our newsletters and custom alerts
- Educational webcasts, white papers, and ebooks from industry thought leaders
- Critical converage of the property casualty insurance and financial advisory markets on our other ALM sites, PropertyCasualty360 and ThinkAdvisor
Already have an account? Sign In Now
© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.