I received a call from a customer today saying that he hadn't received his access code, needs to use the site, and when can he expect to receive it.
The larger issue here is, why do I need an access code at all? The FAQ does a fairly good job of answering this, but just to delve a little further: The access code allows us to know that the e-mail address you used to register is a valid one, and not something like "[email protected]." It also protects against users who accidentally enter their e-mails with typos (I can't tell you how many times I've registered for sites as [email protected] when I meant [email protected]). We want to be able to notify our users about the site, and also allow them to request their passwords if they've forgotten them, and doing this requires a valid e-mail.
The access code is sent out immediately when you register by an automated system, so it's not about us "approving" your registration. It's a registration, not an application! If the e-mail you entered was valid and free of typos, you'll get the access code in a few moments. We ask users to wait 24 hours before contacting us because most e-mail programs automatically check e-mail only once every five minutes or more, and hiccups in the network DO occur.
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Every once in a while a user's spam filter will block their access code. This could be either their individual spam filter or their corporate spam filter. This can be remedied with a quick call to IT, or check to see if your e-mail provider has a "bulk mail" folder that your access code may have been filtered to. In any case, if you don't receive it, simply sending an e-mail to [email protected] will suffice, as this will allow us to verify that your e-mail address is in fact valid.
Most websites that require registration will require a similar validation. This is to protect your privacy (in the event you lose your password) and to make sure you can stay up to date with the latest happenings on FreeERISA.
I hope this in-depth overview (I suppose an "overview" can't really be in-depth, though, can it?) on the access code answers some of the questions you have.
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