- How robust is the technology?
- Will the technology be able to accommodate clients of all sizes and grow with them?
- What is the degree of flexibility and scalability that the software provides?
- Will the software be able to accommodate company and carrier rules?
- What types of reporting capabilities are available?
- Is the software able to integrate with other systems?
- How will information be exchanged with carriers?
- Will the technology provide HR with the authority to decide who will be allowed access and to what degree?
- Does the system provide a means of checks and balances?
- Who is responsible for implementing or building the solution?
- If training is involved, is there a charge?
- What types of maintenance/upkeep are required?
- What level of customer service is provided?
- Who will own the data?
- What security measures are built in?
- What is the cost of the system, and does it outweigh the benefits?
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