This is normally a pretty quiet time of year here at the office.
The phones calls taper off. The press releases fade away. And the endless stream of e-mail dries up to a trickle. And the communication that does take place is light-hearted and dare I say jolly?
So imagine my surprise when I fired up the computer earlier this week to find this e-mail from a clearly frustrated reader:
Recommended For You
"I'm an independent broker … and have just attempted to use the [Buyers Guide for Brokers]. Out of 10 calls I connected once and that particular source said that he would send me information that I requested. The other nine calls were to no avail–no one answered at all, leave your name and number, three pass offs (not dialing the CIA), and other feeble excuses.
"One wonders what ever happened to service. Perhaps the good news is the rest of the country has obviously pulled out of the recession and doesn't want or need additional business. Perhaps … we'll be so fortunate."
I'll leave the guy unnamed, but you have to feel bad for him. I mean, he's right. In this economy, can any of us afford to be so nonchalant about the simplest of customer service tasks? Or have most of you bounced back so high that you can pick and choose your business?
© 2025 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.
