J.D. Power and Associates is reporting overall health plan member satisfaction has declined “significantly,” according to the company’s 2010 U.S. Member Health Insurance Plan Study released this week.

The study – now in its fourth year – measures satisfaction among members who purchased their coverage individually or through their employer from 133 health plans in 17 regions throughout the U.S. The study examines seven key factors: coverage and benefits; provider choice; information and communication; claims processing; statements; customer service; and approval processes.

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