Employers aren't happy with their health insurance carrier, and the rising cost of premiums is only part of the problem.
The inaugural J.D. Power and Associates 2010 U.S. Employer Health Insurance Plan Study finds that, in general, employers express relatively low levels of satisfaction with their primary health insurance carrier. Overall satisfaction averages 611 on a 1,000-point scale–even less than the already-low levels of satisfaction among health plan members in the J.D. Power and Associates 2010 U.S. Member Health Insurance Plan Study.
The study measures five key factors that affect employer satisfaction with carriers. In order of impact on the overall experience, they are: employee plan service experience; account servicing; product offering/product design; problem resolution; and cost/cost management.
Complete your profile to continue reading and get FREE access to BenefitsPRO, part of your ALM digital membership.
Your access to unlimited BenefitsPRO content isn’t changing.
Once you are an ALM digital member, you’ll receive:
- Breaking benefits news and analysis, on-site and via our newsletters and custom alerts
- Educational webcasts, white papers, and ebooks from industry thought leaders
- Critical converage of the property casualty insurance and financial advisory markets on our other ALM sites, PropertyCasualty360 and ThinkAdvisor
Already have an account? Sign In Now
© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.
