In a recent independent customer satisfaction survey, nine out of 10 customers receiving Unum's voluntary short-term disability or accident insurance say they would recommend the company to their co-workers.
Approximately nine out of 10 customers are also satisfied with Unum's overall handling of their voluntary short term disability and accident claims, the survey reports, which measures from when they filed a claim to when they received a benefit payment. Eighty-six percent say they are satisfied with the overall claims handling while 84 percent say they would recommend the product.
"The findings of this survey show that Unum is committed to not only providing a quality voluntary product but also strong customer service," says Neiciee Durrence, vice president of voluntary benefits at Unum. "The dedication and strength of our claims professionals throughout the claims process are clearly reflected in these results."
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Customers also rated Unum's benefit communications and timely payments highly satisfactory.
"I was very satisfied with the whole process," responded one customer, who filed an accident claim. "It was easy to understand, and I never had to call anyone for an update. Very shortly after I filed my claim, I received my benefit payment."
In May, Market Decisions, a research firm in Portland, Maine, surveyed via telephone 568 short-term disability, accident and critical illness claimants who received a claim payment between November 2009 and January 2010.
Based on a 2009 carrier survey by the Eastbridge Consulting Group, Unum ranks second among other carriers for voluntary enforce premiums, and, on average, company sales for voluntary benefits have grown 15 percent every year over the past decade.
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