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Health insurance satisfaction drops after two-year improvement

"The cause of the customer satisfaction decline is not difficult to find--sharp increases in premium costs and deductibles are to blame,"

By Jenny Ivy | Updated on December 15, 2010

Customer satisfaction with the health insurance industry fell after two years of improvement on the American Customer Satisfaction Index (ACSI). Meanwhile satisfaction with the life and property insurance industries ticked up.

The American Customer Satisfaction Index is a national economic indicator of customer evaluations of the quality of products and services available to household consumers in the United States. According to the latest report, customer satisfaction with health insurance fell 2.7 percent to an ACSI score of 73. The aggregate of smaller companies led the industry, down 1 percent to 76.

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