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Study: Members more satisfied with IDS

The fifth annual U.S. Member Health Insurance Plan Study showed higher member satisfaction with integrated delivery systems, though the future of IDS is not too clear.

By Amy Wolff Sorter | Updated on March 30, 2011

A new J.D. Power and Associates study reveals that member satisfaction with health plans sharing characteristics of integrated delivery systems is higher than member satisfaction in which providers and payers aren’t part of the same organization.

The 2011 U.S. Member Health Insurance Plan Study measured member satisfaction among 137 health plans in 17 regions throughout the United States by examining seven factors: Coverage and benefits, provider choice, information and communication, claims processing, statements, customer service and approval processes.

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