A new program from financial services firm Charles Schwab allows clients to publicly comment on and rate their experience with the firm, making Schwab the first major brokerage in the U.S. to allow clients to give public feedback.
The comments will be available to anyone looking for more information about being a Schwab client. The program, Clients Speak, will feature online ratings and reviews by Charles Schwab clients.
The Clients Speak platform creates an unprecedented level of transparency, which is especially important given recent financial turmoil. According to Schwab, more information about the client experience will give all users — not just those considering Schwab — enough information to "make more informed decisions when choosing a brokerage firm."
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