Stress levels in human resources departments have been rising for years, especially during open enrollment time. The number of decisions employees face, the importance of those choices, and the limited support for making them all add up to increased questions, confusion and frustration.
Many brokers and most traditional worksite producers have long offered more invasive enrollment techniques and full benefit communications services as one way to ease the pressure and support employee decision-making.
These methods, including face-to-face, one-on-one sessions, mandatory group meetings, and outbound call center programs tend to be more expensive, but also have historically produced higher employee satisfaction levels and greater participation.
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