When a hiring manager is shuffling through a stack of résumés, it can take some time before the ideal candidate pops up, but, even with that perfect résumé, there's a problem: How does the hiring manager know whether the résumé is truly reflecting an accurate job history?
Unfortunately, many employers have found out the hard way that inaccurate resumes are more common than one would think, and this is where pre-employment screening becomes a major component of the hiring process, says Sharon Sellers, president of SLS Consulting in Summerville, S.C.
"Dishonesty on résumés can vary from anywhere from fudging a little bit on their activities or their duties at their last job," Sellers explains. "It also might be as strong as someone saying they went to a college when they never walked in the door, so you have that entire gamut. You should not assume what you see on paper is completely honest."
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Background checks and drug tests are the two of the most common forms of pre-employment screening, and these often are more prevalent in specific industries, Sellers says. From Sellers' experience, the manufacturing industry is especially concerned with drug testing because of the numerous safety issues at hand.
"There's usually a higher incident rate and more of a safety concern in the manufacturing industry," Sellers says. "Workers' comp premiums are always in people's minds in keeping the employees safe, and that's why more manufacturing companies do drug testing. They want to make sure they don't have anyone impaired working on machines that could endanger other people."
The legalities behind pre-employment screening
During the pre-employment screening process, there are certain legal issues that HR professionals should consider, especially surrounding the Americans with Disabilities Act and the Americans with Disabilities Act Amendments Act. For some manual labor jobs, a physical may be necessary to ensure the job candidate can successfully perform the "essential job functions," but if he or she does not pass the physical, special accommodations to help that person in the job must be considered.
"We need to consider whether they can do it if we provide them some sort of accommodations," Sellers says. "We can get in a lot of trouble if we don't hire someone because they didn't pass their physical when we didn't take the accommodation into consideration."
Social media is a particularly hot legal topic in pre-employment screening, Sellers says, and there are two perspectives on the issue. One school of thought believes an employer should look at a prospective employee's social media presence, such as a Facebook page, because it gives the employer a chance to see if that individual participates in unbecoming activities or behaviors.
For instance, by viewing a Facebook page, an employer can see a perspective employee's marital status, religion and political affiliation – all of which should not be considered during the hiring process.
"Those are issues that we really should not know or take into consideration when we're trying to hire someone for their qualifications," Sellers says. "It's dangerous to have access to that information, so that's why some attorneys say don't even go there."
In fact, a recent study by the Society of Human Resource Management shows that only 18 percent of employers rely on social media for pre-employment screening, despite the common belief that it is widely used. Of the surveyed employers, 66 percent say they do not use social media as a pre-employment screening tool because of legal issues.
For an employer that is set on using social media during the pre-employment screening process, Sellers suggests hiring a third-party company to handle that task, which could save the employer from potential liabilities.
"If a company really wants the Facebook records checked, it would be better off hiring a third-party reference-checking company and telling it what to looking for," Sellers says. "Then, the company would have that third party look at a potential employee's Facebook page and submit a report to the company. That way the company never had access to that info page."
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