N.Y. Life retirement plan services announces benchmark tool

New York Life Retirement Plan Services announced Wednesday the availability of a new service powered by Anova Consulting Group, a financial services market research and sales training firm, that it says will help retirement plan advisors assess client satisfaction and measure themselves against peers.

This new service, called Consensus, generates quantitative and qualitative feedback on advisor service delivery, and also permit retirement plan advisors to see just how satisfied their clients are with them and their services. Consensus is also designed to provide segmentation analysis, benchmarking against retirement advisor peers, and identification of at-risk and satisfied clients.