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Global critical incident response takes proactive employer approach

While most employers already have critical incident response plans in place for their U.S.-based operations, they're not nearly as common at other global locations; however, they're an important component when it comes to providing employees with the help they need, says Dave Levine, senior vice president of PPC Worldwide, Optum...

By Amanda McGrory-Dixon | Updated on June 01, 2012

While most employers already have critical incident response plans in place for their U.S.-based operations, they’re not nearly as common at other global locations; however, they’re an important component when it comes to providing employees with the help they need, says Dave Levine, senior vice president of PPC Worldwide, Optum Health’s global employee assistance program.

To provide an effective critical incident response plan, there are a certain principles that should be included. Communication should be delivered in the same language that employees speak, and assistance should be available 24 hours a day, Levine says. Local management also needs to be involved. While a centralized corporate location may offer virtual support, there must be people in place who are trained to lead employees through whatever  disaster may occur at a local level.

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