- Be a leader. Know the trends, and implement them. Wellness programs are really growing, both of the financial and health varieties.
- Stay current. Watch what the new products are—they may surprise you. Joseph mentioned vacation wellness program benefits are a hot new product. “Who ever thought that a discount for going on a cruise would be an employee benefit?” Joseph said.
- Think like the employer. “As an employer I don’t care about commissions or fees, I just need services,” Joseph explains. “I need someone who will understand my view point. I want your help.”
- Embrace social media. It doesn’t matter if you agree or don’t agree that social media is a business tool. LinkedIn should be mandatory for those working in employee benefits, Joseph argued. You can research clients, your competition and potential partners. “If you’re clients are doing it, you need to,” she said.
- Be a partner to your employer. “They want you to have all the answers,” she said. “The worst thing that can happen is when a broker says, ‘Here’s what’s gonna happen,’ and the employer says, ‘So what do I do?’ and [the broker] doesn’t have a solution.”
- Know stagnation isn’t an option. “You need to grow,” Joseph said. “Stagnation isn’t acceptable anymore.”
- Be a mentor. Share your expertise with younger generations getting into the business. Be understanding of what younger generations need and do to be successful. Have lunch and learns. Reach out. Be active in organizations. Hire the best and the brightest people.
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