In a new Eastbridge Consulting Group survey, more than 70 percent of benefits brokers said voluntary sales account for less than 10 percent of their total revenues. Brokers unfamiliar with employee-pay-all products could find it as a way to stabilize their businesses.
According to the latest edition of AWARE, an online newsletter for benefits brokers and HR professionals, brokers could have better success in this relatively new territory by shifting their sales approach from transactional to consultative.
"As customer choices have increased, both as a result of competition and because products and services are increasingly customized, understanding the customer has become an ever more important element of successful selling," said Neil Rackman, author of "Rethinking the Sales Force."
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