A survey of retirement plan consultants conducted by Oculus Partners identified some changes service providers need to make to their businesses in order to grow, including clarifying their value proposition for each prospect, following plan consultants' agendas and addressing prospects' needs more efficiently.
See also: Retirement cap proposal draws fire
The report found when sponsors initiate a new recordkeeper search, the most common reasons are that they are unhappy with the service they are receiving or with fee arrangements.
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