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Low-income patients need more health info

Low-income patients want more health information and greater engagement with providers.

By Dan Cook | Updated on October 24, 2013

More robust communications between patients and medical providers is among the top objectives of most strategies for improving health care in the United States. But just as physicians, clinics and hospitals lagged the rest of the nation in adopting electronic medical recordkeeping practices, they also are behind in accepting alternative forms of communicating with patients.

A study by Blue Shield of California Foundation reveals how wide this communications chasm remains with low-income residents of California. This group in general includes high-cost users of the health care system because their medical conditions are often not addressed in a timely fashion, something improved communications is proven to address.

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Dan Cook

Dan Cook

Dan Cook is a journalist and communications consultant based in Portland, OR. During his journalism career he has been a reporter and editor for a variety of media companies, including American Lawyer Media, BusinessWeek, Newhouse Newspapers, Knight-Ridder, Time Inc., and Reuters. He specializes in health care and insurance related coverage for BenefitsPRO.

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