CGI Federal, a HealthCare.gov contractor, reported Oct. 11 that it needed more tools to figure out what was wrong with the site.
Employees discuss their troubleshooting efforts in a copy of a proprietary document posted by the House Energy & Commerce Committee.
Users have had trouble setting up accounts, logging in and actually shopping for and enrolling in coverage.
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Allison Bell
Allison Bell, a senior reporter at ThinkAdvisor and BenefitsPRO, previously was an associate editor at National Underwriter Life & Health. She has a bachelor's degree in economics from Washington University in St. Louis and a master's degree in journalism from the Medill School of Journalism at Northwestern University. She can be reached through X at @Think_Allison.
