Federal officials have answered a batch of navigator questions about the exchange enrollment process — and an agent group is asking why agents have such a hard time getting the same information.
Officials at the Centers for Medicare & Medicaid Services talk about informal problem resolution procedures, the formal appeal process, uninsured penalty hardship exemptions and other topics in the latest issue of the CMS Weekly Assister Newsletter.
CMS sends the newsletter to navigators and certified application counselors.
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Allison Bell
Allison Bell, a senior reporter at ThinkAdvisor and BenefitsPRO, previously was an associate editor at National Underwriter Life & Health. She has a bachelor's degree in economics from Washington University in St. Louis and a master's degree in journalism from the Medill School of Journalism at Northwestern University. She can be reached through X at @Think_Allison.
