Maybe the federal government's decisions to set up a call center in Boise to help folks navigate the Patient Protection and Affordable Care Act wasn't such a good idea after all.
The good shepherds of Obamacare have been working with a private contractor, Maximus Inc., based in Reston, Va., to manage call centers for those seeking information about their insurance options under the act. One such center was located in Boise. Starting in October, troubles began to boil over at the center, located on a former Hewlett Packard manufacturing site.
Bitter complaints about Maximus management practices appeared on the online portal Ripoff Report in October. In a venomous, profanity-laden post on Oct. 13, the anonymous writer, a self-identified call center employee, accused the company of, among other things, forcing managers to work overtime without pay.
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Dan Cook
Dan Cook is a journalist and communications consultant based in Portland, OR. During his journalism career he has been a reporter and editor for a variety of media companies, including American Lawyer Media, BusinessWeek, Newhouse Newspapers, Knight-Ridder, Time Inc., and Reuters. He specializes in health care and insurance related coverage for BenefitsPRO.
