Exchange plan members called in to a Covered California board meeting Thursday to complain about problems with utilization-related customer service.
Consumers, insurance agents and certified application counselors were asking about missing insurance cards and other types of difficulties with using private exchange plan coverage for medical services.
Robin Nydes, for example, called the directors of the state-based exchange to say that he and his wife paid his premiums for a private "qualified health plan" Dec. 10.
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Allison Bell
Allison Bell, a senior reporter at ThinkAdvisor and BenefitsPRO, previously was an associate editor at National Underwriter Life & Health. She has a bachelor's degree in economics from Washington University in St. Louis and a master's degree in journalism from the Medill School of Journalism at Northwestern University. She can be reached through X at @Think_Allison.
