Officials at the federal public exchange oversight agency say private exchange plan issuers should do more to resolve enrollees' problems.
The Center for Consumer Information & Insurance Oversight says a qualified health plan issuer should resolve any problems it can resolve on its own, without referring the consumer or other stakeholder to HHS or an exchange call center for help, officials say.
Any exchange plan issuer that hasn't already received an account at the federal exchange Health Insurance Casework System should get a HICS account, quickly, officials say in a new batch of casework guidance.
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Allison Bell
Allison Bell, a senior reporter at ThinkAdvisor and BenefitsPRO, previously was an associate editor at National Underwriter Life & Health. She has a bachelor's degree in economics from Washington University in St. Louis and a master's degree in journalism from the Medill School of Journalism at Northwestern University. She can be reached through X at @Think_Allison.
