Concerns over not having enough health coverage are driving down plan member satisfaction with health plans across the country, according to a survey by J.D. Power & Associates.
According to the research firm's survey of some 34,000 consumers, 41 percent of existing health plan members said they feel they don't have enough coverage for routine visits, serious illness or injury, health and wellness programs, routine diagnostics and drug coverage.
The annual study measures satisfaction among members of 136 health plans in 18 regions throughout the United States by examining six key factors: coverage and benefits, provider choice, information and communication, claims processing, cost, and customer service.
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