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Major work needed before enrollment

New analysis of the first shopping experience in the exchanges under PPACA finds low satisfaction and few results, with many consumers remaining uninsured and underserved.

By Kathryn Mayer | Updated on July 10, 2014
(AP Photo/HealthCare.gov)

The fall open enrollment period needs some major work, as new analysis out Thursday finds low satisfaction and little results, with many consumers remaining “uninsured and underserved,” after the first shopping experience in the exchanges under the Patient Protection and Affordable Act.

The inaugural J.D. Power 2014 Health Insurance Marketplace Shopper Study, which looked at enrollment satisfaction among more than 1,600 consumers who shopped for coverage under PPACA November 2013 through April 2014, found that satisfaction during the first signup period averaged 615 on a 1,000-point scale.

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