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UnitedHealth flunks Medicare Advantage customer service

More than 15 percent of Medicare Advantage companies examined by HealthPocket failed to meet the government standards for customer service through a call center.

By Dan Cook | Updated on August 11, 2014
Margarita Satut, 91 left, explains to Gov. Rick Scott how Medicare Advantage cuts will affect her during a discussion in Miami, Wednesday, April 9, 2014. (AP Photo/Alan Diaz)

UnitedHealth, the Medicare Advantage provider with the most enrolled members of any company serving more than one state, ranked near the bottom of 30 multi-state providers in call center customer service in 2013.

That was among the findings in a HealthPocket analysis of government data on Medicare Advantage call center customer service. HealthPocket, a free website that compares and ranks health insurance plans, studied several major customer service categories tracked by the government: overall call center customer service, dropped calls, on-hold time and accuracy of information received.

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Dan Cook

Dan Cook

Dan Cook is a journalist and communications consultant based in Portland, OR. During his journalism career he has been a reporter and editor for a variety of media companies, including American Lawyer Media, BusinessWeek, Newhouse Newspapers, Knight-Ridder, Time Inc., and Reuters. He specializes in health care and insurance related coverage for BenefitsPRO.

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