Traditionally, consumers in, well, traditional plans tend to be way more satisfied with their health plan than others with less traditional plans, such as a high-deductible health plan or a consumer-driven health plan. Though traditional health plan holders still remain happiest with their plan, with the boom in consumer-driven health plans, that satisfaction gap is now narrowing.
So says the Employee Benefit Research Institute, which found the overall satisfaction rate among CDHP enrollees is gradually increasing, while it is gradually decreasing among traditional enrollees.
In 2013, 44 percent of traditional-plan participants were extremely or very satisfied with out-of-pocket costs (for health care services other than for prescription drugs), while 31 percent of CDHP participants were extremely or very satisfied. Satisfaction has been trending upward among CDHP enrollees in recent years, EBRI said in a research brief.
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Meanwhile, 20 percent of high deductible health plan enrollees reported being very satisfied.
"However, the percentage of HDHP and CDHP enrollees reporting that they would be extremely or very likely to recommend their plan to friends or coworkers has been trending upward, while it has been flat among individuals with traditional coverage," said Paul Fronstin, director of EBRI's health research and education program.
At the same time, dissatisfaction among CDHP and HDHP enrollees has been trending downward, EBRI researchers said. In 2013, 22 percent of HDHP and 19 percent of CDHP enrollees reported that they were not too satisfied or not at all satisfied with their health plan. The least dissatisfaction was still reported among traditional health plan holders, at 11 percent.
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