Don't expect health insurers to come out ahead on any sort of popularity contest.
New analysis finds that carriers have hit a 10-year low in consumer satisfaction, and are the fourth least-liked industry, ranking only above the airline industry, cable companies and Internet service providers.
The American Consumer Satisfaction Index—which surveyed nearly 7,000 consumers—found that customer satisfaction with health insurance fell 4.1 percent to 70, the lowest level for the category since 2005.
Complete your profile to continue reading and get FREE access to BenefitsPRO, part of your ALM digital membership.
Your access to unlimited BenefitsPRO content isn’t changing.
Once you are an ALM digital member, you’ll receive:
- Breaking benefits news and analysis, on-site and via our newsletters and custom alerts
- Educational webcasts, white papers, and ebooks from industry thought leaders
- Critical converage of the property casualty insurance and financial advisory markets on our other ALM sites, PropertyCasualty360 and ThinkAdvisor
Already have an account? Sign In Now
© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.