HR perspectives: On Hold

The recent decision by Coca-Cola to end voicemail services for landlines had the web abuzz for days—voicemail is dead! But reports of voicemail’s demise are probably exaggerated, at least for the foreseeable future. Even as trendsetters dismiss leaving your message at the tone as an irritating time-killer, a number of more thoughtful experts are questioning whether less really is more when it comes to communicating.

The anti-voicemail movement has been growing for several years, and there’s no doubt the shift to texting and the efficiencies of smartphone technology have played a large role. Why plow through a voice message when a short text can be read in the blink of an eye? And some feel that just the record of a call should result in a call back; saving you the time spent leaving a message.

The voicemail rebellion