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Americans want health services, but don’t want to talk cost

Consumers generally only ask about the cost of health care services after they get the bill.

By Dan Cook | Updated on April 13, 2015
Photo: Getty Images

When Americans need health care services, they’ll ask about the nature of the service and the recovery from it. But about the only time most ask about the cost is after the bill comes, and it seems like a whopper.

That’s what a survey by Benz Communications and Quantum Workplace found. The survey queried 2,000 employees about health care services and cost information. Not surprisingly, they learned that, the more someone makes, the less likely they are to ask about the cost of care. But even among those in lower pay categories, a general reluctance to discuss cost of care emerged.

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Dan Cook

Dan Cook

Dan Cook is a journalist and communications consultant based in Portland, OR. During his journalism career he has been a reporter and editor for a variety of media companies, including American Lawyer Media, BusinessWeek, Newhouse Newspapers, Knight-Ridder, Time Inc., and Reuters. He specializes in health care and insurance related coverage for BenefitsPRO.

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