In year two of Obamacare, the satisfaction level with the enrollment process shot up for those who obtained coverage through the exchange system. In fact, satisfaction levels are about the same as those expressed by individuals who got their coverage elsewhere.
That's what data from a survey of some 3,000 people by J.D. Power & Associates tells us. The company's report said satisfaction with the enrollment process "significantly increased from 2014, and health plans obtained through the Marketplace exchange generate levels of member satisfaction equal to or higher than plans not obtained through the Marketplace exchange."
The information is included in the J.D. Power 2015 Health Insurance Marketplace Exchange Shopper and Re-Enrollment (HIX) Study, which looks at six attributes of the enrollment process to measure satisfaction.
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Dan Cook
Dan Cook is a journalist and communications consultant based in Portland, OR. During his journalism career he has been a reporter and editor for a variety of media companies, including American Lawyer Media, BusinessWeek, Newhouse Newspapers, Knight-Ridder, Time Inc., and Reuters. He specializes in health care and insurance related coverage for BenefitsPRO.
