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The power of consultative selling

The 2011 MetLife Broker/Consultant Study found that 58 percent of brokers plan to become more consultative to survive the regulatory and industry changes from PPACA. Yet few brokers really understand what it meansand howto be consultative.

By Nelson Griswold | Updated on May 06, 2015

The 2011 MetLife Broker/Consultant Study found that 58 percent of brokers plan to become more consultative to survive the regulatory and industry changes from PPACA. Yet few brokers really understand what it means—and how—to be consultative.

For decades, insurance sales have been based on a product-centric model. Driven by carriers, whose sole purpose is to sell products, insurance sales expertise has been defined largely by product knowledge. Broker product training teaches “features and benefits.” Sales training, when provided, generally is characterized by old-school techniques such as overcoming objections, trial closes, and the acronym ABC: “Always Be Closing.”

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