A strong majority of individuals who purchased health insurance via an exchange are happy with their coverage. Most consumers purchase coverage, however, based upon the obvious costs — premiums and deductibles — without investigating overall cost of coverage.
The Kaiser Family Foundation surveyed nearly 900 individuals who purchased coverage through a Patient Protection and Affordable Care Act state-based or federal health insurance exchange to find out what their experiences were so far. Kaiser did the same last year and so was able to offer some experiential comparisons.
The results indicate that the post-health care reform insurance marketplace is functioning fairly well from a consumer standpoint, although room for improvement certainly exists.
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Dan Cook
Dan Cook is a journalist and communications consultant based in Portland, OR. During his journalism career he has been a reporter and editor for a variety of media companies, including American Lawyer Media, BusinessWeek, Newhouse Newspapers, Knight-Ridder, Time Inc., and Reuters. He specializes in health care and insurance related coverage for BenefitsPRO.
