I've spent the better part of the last decade covering the insurance industry, and in that time, I've seen a lot of change. From the downturn of 2008 to the battle over PPACA to threats posed by robo-advice and cloud-based HR software, disruption has been the name of the game.
This ongoing tumult has created a steady stream of storylines and breaking news—never a dull moment. My favorite part, though, has been getting to know the people.
A few years ago, I met John Nichols, a disability benefits consultant who embodies the spirit of resilience. In 1993, he was a partner at one of the largest providers of disability insurance. One weekend, while waterskiing with friends, he suffered a broken neck and was paralyzed from the chin down.
Over the next six years, he learned firsthand the value of the products he sold, as his disability insurance enabled him to continue rehab long after his medical benefits had run out. Eventually, he was able to achieve a level of recovery attained by less than 1 percent of people with spinal cord injuries.
Nichols' experience provided him with a new appreciation for the industry, and he has become an advocate for the importance of personal health and the role advisors and brokers play in educating consumers about the control provided by products and planning. He now runs marathons to raise money for others who have suffered spinal cord injuries.
Nichols' story is an extreme example, but I speak with people every day who display courage and persistence in other ways. It's these personal stories—of overcoming odds or starting a business—that make covering this industry so compelling. Many decided to help others after seeing a family member suffer due to a lack of coverage or bad financial advice.
I view the relationship with our readers as a two-way street, and look forward to sharing more of your stories, along with the breaking news and other in-depth content you've come to rely on. But I will also count on your knowledge and expertise to better understand the industry's most pressing topics. I look forward to hearing from you.
Recent months have brought King v. Burwell, the same-sex marriage ruling and the Aetna-Humana merger. As I write this, Anthem looks to be nearing a deal to buy Cigna and, oh yeah, we're heading into an election year. The winds of change are unlikely to slow. And while some may buckle under the pressure of constant adaptation, I have no doubt that many of you will analyze the shifting landscape, find your opportunity and grab it.
An advisor recently told me, “I find that when we embrace change, we become stronger.” That sounds about right.
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