Large employers are doing a bit better at engaging their workforce. But substantial challenges remain if these major players are to truly shift their employees from disengaged to highly engaged.
Customer experience consultant Temkin Group elicited in-depth information from 200 large employers in an effort to determine how engaged their workers were. In reviewing the results and comparing it to a similar 2014 study, Temkin found a slight shift toward the light in engagement.
But, it concluded, engagement remains a science in its infancy. Even employers that measure engagement often don't see acting on the results as an imperative. Far too many are reporting engagement levels in the "danger" zone, and that's undercutting productivity and causing companies to fail to fulfill their potential.
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Dan Cook
Dan Cook is a journalist and communications consultant based in Portland, OR. During his journalism career he has been a reporter and editor for a variety of media companies, including American Lawyer Media, BusinessWeek, Newhouse Newspapers, Knight-Ridder, Time Inc., and Reuters. He specializes in health care and insurance related coverage for BenefitsPRO.
