Our business today is faced with dozens of drivers of change — potential drivers of innovation. Handled properly, these drivers result in progress. Handled poorly, they bring failure or even collapse. They are, for most of us, day-to-day distractions and points of confusion. They all add up to information overload. Consider these factors:

Technology: Big data; legacy systems; mobile tech; social media; exchanges, benefit administration and enrollment technology; wearable tech; biotech, longevity tech, and diagnostic tech.
Regulation: Federa l— including PPACA, Medicare, Social Security and HIPAA; and state—including tightening of product approvals, extraterritorial mandates, marketing and sales compliance regulations.
Distribution: Broker consolidation; Zenefits; disruptive distribution via Amazon, Google, retail stores.
Generational and social diversity: Four generations in the workplace.
Our customer relationships: Voluntary benefits are "why do I need this?" products, not "I've got to have it" products like medical benefits.

How do we cope with all this information? Let's consider ideas for handling all this data and using it to build a competitive advantage.

Instant Insights /

Innovation a must for brokers

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