What makes a great health insurance carrier in the eyes of consumers?
Is it a speedy claim resolution time, friendly customer service that quickly resolves complaints, a solid financial rating, or all of the above?
Insure.com set out to discover which health insurance carriers are at the top of the list for consumers in the U.S. (If you would like to see what industry readers said were their favorite carriers see "Readers' Favorite Carriers of 2015.")
Here, we bring you their 15 health insurance carriers ranked by consumers on the various qualities they want to see in a carrier.
15th Place: UnitedHealthcare
Overall points: 73.5 (3.5 stars out of 5 stars; 286 reviews)
Claims processing stars: 3.5 out of 5
Customers who recommend this carrier: 62%
Customer service stars: 3.5 out of 5
Financial strength ratings: A-
(Photo: UnitedHealthcare Facebook)
14th Place: EmblemHealth
Overall points: 76.3 (4 stars; 118 reviews)
Claims processing stars: 3.5
Customers who recommend this carrier: 83%
Customer service stars: 3.5
Financial strength ratings: A+
(Photo: EmblemHealth logo)
13th Place: Kaiser Permanente
Overall points: 79.6 (4 stars; 149 reviews)
Claims processing stars: 3
Customers who recommend this carrier: 67%
Customer service stars: 5
Financial strength ratings: A+
(Photo: Kaiser Permanente Facebook)
12th Place: Coventry Health Care
Overall points: 80.5 (4 stars; 130 reviews)
Claims processing stars: 5
Customers who recommend this carrier: 71%
Customer service stars: 4
Financial strength ratings: A-
(Photo: Coventry logo)
11th Place: Aetna
Overall points: 80.5 (4 stars; 450 reviews)
Claims processing stars: 5
Customers who recommend this carrier: 79%
Customer service stars: 2.5
Financial strength ratings: A
(Photo: Aetna Facebook)
10th Place: Blue Shield of California
Overall points: 81 (4 stars; 157 reviews)
Claims processing stars: 4
Customers who recommend this carrier: 72%
Customer service stars: 5
Financial strength ratings: NR
(Photo: BSCA Facebook)
9th Place: Highmark BCBS
Overall points: 81.2 (4 stars; 115 reviews)
Claims processing stars: 3
Customers who recommend this carrier: 75%
Customer service stars: 4
Financial strength ratings: B+
(Photo: Highmark logo)
8th Place: Anthem
Overall points: 81.6 (4 stars; 161 reviews)
Claims processing stars: 4
Customers who recommend this carrier: 51%
Customer service stars: 4
Financial strength ratings: A
(Photo: Anthem Facebook)
7th Place: Cigna
Overall points: 81.7 (4 stars; 239 reviews)
Claims processing stars: 4.5
Customers who recommend this carrier: 76%
Customer service stars: 4
Financial strength ratings: NR
(Photo: Cigna Facebook)
6th Place: Humana
Overall points: 81.8 (4 stars; 181 reviews)
Claims processing stars: 5
Customers who recommend this carrier: 74%
Customer service stars: 3.5
Financial strength ratings: A
(Photo: Humana logo)
5th Place: Independence
Overall points: 82.4 (4 stars; 135 reviews)
Claims processing stars: 3.5
Customers who recommend this carrier: 73%
Customer service stars: 3.5
Financial strength ratings: NR
(Photo: Independence Facebook)
4th Place: Blue Cross Blue Shield of Illinois
Overall points: 83 (4 stars; 133 reviews)
Claims processing stars: 4.5
Customers who recommend this carrier: 65%
Customer service stars: 4.5
Financial strength ratings: NR
(Photo: Blue Cross Blue Shield of Illinois Facebook)
3rd Place: Florida Blue
Overall points: 84.1 (4.5 stars; 123 reviews)
Claims processing stars: 5
Customers who recommend this carrier: 75%
Customer service stars: 3.5
Financial strength ratings: NR
(Photo: Florida Blue Facebook)
2nd Place: Blue Cross Blue Shield of Michigan
Overall points: 86.8 (4.5 stars; 110 reviews)
Claims processing stars: 4
Customers who recommend this carrier: 75%
Customer service stars: 5
Financial strength ratings: NR
(Photo: BCBS of Michigan logo)
1st Place: Horizon BC BS of New Jersey
Overall points: 88.8 (4.5 stars; 123 reviews)
Claims processing stars: 5
Customers who recommend this carrier: 84%
Customer service stars: 5
Financial strength ratings: NR
(Photo: Horizon website screenshot)
To view the full report, go here.
Complete your profile to continue reading and get FREE access to BenefitsPRO, part of your ALM digital membership.
Your access to unlimited BenefitsPRO content isn’t changing.
Once you are an ALM digital member, you’ll receive:
- Breaking benefits news and analysis, on-site and via our newsletters and custom alerts
- Educational webcasts, white papers, and ebooks from industry thought leaders
- Critical converage of the property casualty insurance and financial advisory markets on our other ALM sites, PropertyCasualty360 and ThinkAdvisor
Already have an account? Sign In Now
© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.
