Veterans' Administration boss Robert McDonald has the agency on a 12-step program that, he says, will lead to "breakthrough outcomes" by the time President Obama vacates the White House.

Lashing back at Congressional critics who've said McDonald hasn't been tough enough in turning around the scandal-plagued VA, he insisted to the Senate Veteran Affairs Committee that the agency's been demonstrating specific improvements and will show more gains once his 12-step plan kicks in.

McDonald has been criticized for, among other failings, not canning enough VA employees in the wake of reports that veterans were intentionally and systematically denied services or forced to wait for services.

Complete your profile to continue reading and get FREE access to BenefitsPRO, part of your ALM digital membership.

Your access to unlimited BenefitsPRO content isn’t changing.
Once you are an ALM digital member, you’ll receive:

  • Breaking benefits news and analysis, on-site and via our newsletters and custom alerts
  • Educational webcasts, white papers, and ebooks from industry thought leaders
  • Critical converage of the property casualty insurance and financial advisory markets on our other ALM sites, PropertyCasualty360 and ThinkAdvisor
NOT FOR REPRINT

© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.

Dan Cook

Dan Cook is a journalist and communications consultant based in Portland, OR. During his journalism career he has been a reporter and editor for a variety of media companies, including American Lawyer Media, BusinessWeek, Newhouse Newspapers, Knight-Ridder, Time Inc., and Reuters. He specializes in health care and insurance related coverage for BenefitsPRO.

C-Suite