Not long ago, a client of ours with 7,000 members enrolled in health coaching said to me, “It’s all about coaching.”

They wanted us to help them enroll more employees into a coaching program. For them, the results were adding up: engaged, activated employees; wellness success stories; downward trending health costs; more productive employees; and a positive wellness program experience overall.

But not every employer has the same experience. Consequently, over the last decade, wellness programs have taken a beating by skeptics who deny that wellness offers any reliable return on investment. Still, when more than 80 percent of large employers nationally are offering wellness programs, something must be going right.

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