Managers of HealthCare.gov continue to put barriers in front of consumers who want help from agents or brokers with buying, and using, public exchange plan coverage.
The U.S. Department of Health and Human Services set up HealthCare.gov to provide Affordable Care Act exchange enrollment and account administration services in states that are unwilling or unable to provide those services themselves.
Managers of HealthCare.gov, who prefer to call it the marketplace, describe the complicated process consumers have to go through to use producer help in a new agent webinar slidedeck.
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Allison Bell
Allison Bell, a senior reporter at ThinkAdvisor and BenefitsPRO, previously was an associate editor at National Underwriter Life & Health. She has a bachelor's degree in economics from Washington University in St. Louis and a master's degree in journalism from the Medill School of Journalism at Northwestern University. She can be reached through X at @Think_Allison.
