Registered voters are increasing in their opposition to complete repeal of the Affordable Care Act.
The Hill reports 65 percent of respondents to a McClatchy/Marist survey want at least part of the ACA to remain intact.
And that's despite the fact that a Black Book Market Research health plan consumer survey finds that customer satisfaction with the ACA is falling, thanks to fallout from the departure of better-performing competitors Aetna, United Healthcare and Humana.
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But bad service apparently trumps no service, considering The Hill reports 38 percent of respondents want any changes to the ACA to strengthen the plan, 20 percent want it left as is and just 7 percent want it to do less; 31 percent are still holding out for complete repeal, while 4 percent are unsure what they want.
A number of features of the ACA are very popular, with 71 percent of respondents wanting the ban against denial of coverage for preexisting conditions to remain the law and 78 percent want children under 26 to continue being covered under parents' health plans. In addition, 71 percent want the subsidies that allow lower-income people to buy coverage to continue.
The Black Book survey indicates that companies that haven't pulled out of the ACA are not only dealing with an influx of customers that's impacting customer satisfaction, but that it's taking longer to resolve problems.
Among the complaints registered by respondents are declining customer service support; premium price increases; narrowing provider networks, or the exclusion of former providers; curtailed benefits; and lack of competitors to choose from. In addition, live call center support was rated substandard.
In February of 2016, 77 percent of the 21,800 private enrollees polled had scored their health plan satisfaction as good, very good or excellent; this year, however, only 22 percent of the 44,200 private enrollees polled placed their health plan satisfaction as good, very good or excellent.
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