The most important tool a hiring manager can use to identify and deliver the best employees is a background check. (Photo: iStock)

The ability to hire and retain a competent, responsible workforce distinguishes the great human resources managers from the merely mediocre ones. Retention is highly valued in most successful businesses because hiring on limited information often comes down to more luck than skill, and nobody wants to engage in hiring more often than absolutely necessary.

Related: Many favor workplace background checks, survey says

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