"I need it to integrate."
These five words are said by every health care broker and HR manager when discussing HR software. Whether a system integrates and how it integrates is discussed on every single discovery call with every HR software vendor. Because the answer is complicated, the ensuing conversation often leaves no one satisfied. It's frustrating!
Let's take a step back and discuss what it means for software to integrate. When it comes to benefits administration software integration, we're largely talking about communicating eligibility and election information from the benefits system to the carrier system.
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