Smart hiring automation: How brokers can help HR

In years past, it was hard to convince senior executives and managers that artificial intelligence had the sophistication and flexibility to handle anything beyond routine tasks. Today, automation technology is being incorporated to streamline a range of internal business processes and provide increasingly refined business insights. Companies are using it to improve everything from customer relationship management to managing inventory.  In fact, it has advanced well beyond “process” automation to higher-level problem solving and critical thinking, affecting entire categories of jobs, from bank tellers and telemarketers to news writers and radiologists. 

But as more organizations apply automation and artificial intelligence technology to these high-level business functions and jobs, HR is among the last hold outs. This is understandable. No one knows better than HR the threat machines pose to the jobs of the people they manage and to the core of what they do: use judgment and expertise to engage, evaluate and hire the best talent.