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Closing the health care engagement gap

Health care payers and providers may think theyre improving their processes to be more engaging to consumers, but many consumers feel otherwise.

By Katie Kuehner-Hebert | Updated on October 05, 2017
Consumers rate care alerts and self-scheduling as their two most important engagement technologies from providers. (Photo: Shutterstock)

Health care payers and providers may think they’re improving their processes to be more engaging to consumers, but many consumers feel otherwise, according to Change Healthcare’s The Engagement Gap: Healthcare Consumer Engagement in 2017.

Change Healthcare commissioned ORC International to survey 89 payers, 251 providers, and 771 consumers, and found that 80 percent of payers and 72 percent of providers say that investment in consumer engagement is a top priority to improve value-based care, and that a third of healthcare IT investment dollars are earmarked for consumer engagement.

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Katie Kuehner-Hebert

Katie Kuehner-Hebert

Katie Kuehner-Hebert is a freelance writer based in Running Springs, Calif. She has more than three decades of journalism experience, with particular expertise in employee benefits and other human resource topics.

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