Adopting a benefits administration and HR platform can make open enrollment easier for you and your clients. That said, you will still need to provide a level of support around the technology, especially in the first year it is implemented.
Just as you would respond to and resolve benefits challenges on paper — an enrollment mistake, billing error, confusion over deadlines — you will still play a support role with your clients and the new platform.
When it comes to supporting a tech platform, the customer service may look a little different. You will be helping your clients move their benefits online, and teaching them how to use the platform to improve both the enrollment experience and other HR tasks throughout the year.
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