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3 quick tips to support clients with new platforms

Adopting a benefits administration and HR platform can make open enrollment easier for you and your clients. That said, you will still need to provide a level of support around the technology, especially in the first year it is implemented.

By Alex Tolbert | Updated on October 23, 2017
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Adopting a benefits administration and HR platform can make open enrollment easier for you and your clients. That said, you will still need to provide a level of support around the technology, especially in the first year it is implemented. 

Just as you would respond to and resolve benefits challenges on paper — an enrollment mistake, billing error, confusion over deadlines — you will still play a support role with your clients and the new platform. 

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