Employers will one day be able to use artificial intelligence to “guide the way” in helping workers more clearly understand how to use their benefits correctly.

Artificial intelligence is entering the employee benefits world.

HealthJoy.com’s chief marketing officer Rick Ramoswrites in Venture Beat about how the tech company’s AI-powered chatbots can service employee benefits at a lower cost than traditional call centers.

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Katie Kuehner-Hebert

Katie Kuehner-Hebert is a freelance writer based in Running Springs, Calif. She has more than three decades of journalism experience, with particular expertise in employee benefits and other human resource topics.

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